- Computer Support
- Remote Support
The Oaks Advantage™ Total Managed Services Plan is designed for companies looking for COMPLETE IT coverage for one low, fixed monthly price. Like the Basic Plan, you’ll receive our initial complimentary on-site network audit, around the clock monitoring using our powerful management tools and unlimited remote help desk capabilities. The Total Plan also includes unlimited on-site support when a problem cannot be resolved remotely. Oaks Data’s team of highly qualified, experienced technicians will take care of your network so you can focus on your business.
Using the Oaks Advantage™ Total Managed Services Plan to audit your servers and workstations, we’ll:
- Monitor your network 24/7/365, identifying and resolving potential system failures, driving down costs and increasing productivity.
- Provide unlimited E-mail, Phone & Remote Support for covered issues.
- Unlimited On-site support. We will attempt to resolve problems remotely without disruption, however when an on-site visit is required, a technician will be dispatched to your location, usually within an hour.
- Monitor Event logs
- Backup verification
- Disaster Recovery
- Anti-virus & Malware updates and removal
- Monitor Power protection
- Exchange & SQL application support
- Software & Hardware Vendor Liaison
- Security Patch Management
- Business Application Management
- Comprehensive Reporting
- Much more…
The Oaks Advantage™ Total Managed Services Plan will also include a monthly, on-site visit to examine and “tune-up” your network in person. While we’re there we’ll give you a complete report of our monthly activities and make recommendations on our findings.